Delivery & Refund

DELIVERY & RETURNS
We charge a flat rate of R65 delivery to all central areas in South Africa.
Alternatively, you are welcome to collect your order in Little Mowbray, Cape Town. We don’t charge for delivery
if you choose to collect.

FREE delivery on orders over R1000.

Dispatch is on the business day after receiving proof of payment, and takes 1-3 days for central areas,
slightly longer for outlying areas.

If payment is received on a Friday, the order will only be shipped on the following Monday.
We do not deliver on weekends. You will receive a tracking number once your order has been dispatched.

REFUND POLICY
All clothing and bras ordered online may be returned within 14 calendar days for a full refund. Panties may not be
returned.

Goods must be returned unworn and in their original packaging, with swingtags still attached and refunds will
only be processed once goods have arrived at our offices and been inspected. Customers are responsible for
the cost of the return courier unless the garment was faulty or you received an incorrect order.

PLEASE SEND RETURNS TO: SOPHIE & JANE LINGERIE
29 Raapenberg Road
Mowbray
7700 Cape Town
South Africa

Please email a tracking number to info@sophieandjane.co.za

When sending a return, Sophie & Jane Lingerie will not be held liable for returns that go missing in the post.